Your HOA picks vendors to keep things running smooth—from lawn care and trash pickup to pool cleaning and pest control. But not all vendors are a good fit. If your lawn looks worse after a mowing or your trash sits for days, it might be time to say something. As a homeowner, you should know when a vendor just isn’t cutting it.
If you’re wondering how to spot a problem early, it helps to know how to select HOA vendors. A solid vendor knows the job, sticks to schedule, and treats your property with care. If you’re not seeing that, you’re not getting your money’s worth. And you’re not wrong to ask questions.
Contents
What Makes a Vendor “Good”?
Let’s start with the basics. A good vendor should:
- Show up on time
- Do the full job they were hired to do
- Communicate clearly and politely
- Follow safety rules
- Fix mistakes fast
If they’re missing any of those points, it’s a red flag. And if you see more than one? It’s time to push back.
Red Flags to Watch For
1. Missed Deadlines
If the vendor says they’ll be there on Tuesday but doesn’t show until Friday, that’s a problem. Patterns like this cause delays for the entire community.
2. Poor Work Quality
Brown patches in common lawns. Trash left blowing in the wind. Rusty pool equipment. You pay fees to keep the place nice. You deserve more than sloppy work.
3. Rude or Unresponsive
You called. You emailed. No reply. If a vendor won’t even respond to the board, let alone a homeowner, that’s not someone you want around.
4. Unsafe Practices
No safety cones. Power tools near kids. Spraying chemicals on a windy day. One mistake can cause real harm.
5. Too Many Excuses
Sometimes things go wrong—weather delays or staff issues. But if every job comes with a new excuse, it might be time to move on.
Why Your Voice Matters
You’re not just a complainer. You’re a homeowner. And your fees help pay for these services. You have a right to ask why the job isn’t getting done right.
When you speak up, you help the whole community. Maybe your neighbors noticed the same things but didn’t know what to do. Now the board knows, and they can act.
How to Speak Up (the Right Way)
Don’t storm into a board meeting in a rage. Start with a clear, polite message. Something like: “Hi, I noticed the landscaping team missed our side of the street again. Could you look into it?”
If the problem keeps happening, ask if others have seen it too. A few voices carry more weight.
What Your HOA Can Do
HOAs have vendor contracts. That means they can:
- File a formal complaint
- Ask for a fix or discount
- End the contract and hire someone better
But they need proof. Dates. Photos. Messages. The more you share, the easier it is to act.
What If the Board Doesn’t Listen?
That happens sometimes. Maybe they don’t want to deal with it. Or maybe they don’t see it as a big deal.
You can:
- Attend a meeting and bring it up in person
- Get neighbors to speak up too
- Ask how the vendor was chosen and when their contract ends
Boards work for the community. They should care if the community isn’t happy.
How to Help Choose Better Vendors
HOAs often ask for bids when hiring new vendors. Homeowners can:
- Ask to review proposals
- Recommend trusted local vendors
- Request background checks or reviews before contracts are signed
A smart board will welcome the help.
Final Tip: Keep it Neighborly
It’s easy to get frustrated. But the best results come from calm, steady pressure. Ask clear questions. Give honest feedback. And remember, the goal is a better place for everyone.
If your HOA isn’t picking the right people, don’t be afraid to speak up. Bad vendors cost more than just money. They cost peace of mind.
So watch for red flags. Know your rights. And help your HOA choose better next time.